SATISFACTION QUESTIONNAIRE

The aim of the interview / questionnaire is to measure the level of quality of the services offered by ROTOMAIL Italia S.p.A. Your feedback will help us, as part of our quality improvement process, to make improvement plans on what you think is most important for the success of your business.

How to fill in the questionnaire
Please kindly provide your measure of importance and satisfaction to the proposed attributes using the scale of 5 to 0, where 5 indicates very important / high satisfaction and 0 indicates not important / low satisfaction.

1 Commercial / Administrative Management

1.1 Contractual commitments (orders)

Importance

Satisfaction

1.2 Punctuality of Delivery

Importance

Satisfaction

1.3 Completeness of deliveries

Importance

Satisfaction

1.4 Billing

Importance

Satisfaction

2 Technical Support

2.1 Punctuality of services

Importance

Satisfaction

2.2 Quality of Services

Importance

Satisfaction

2.3 Consulting

Importance

Satisfaction

2.4 Training

Importance

Satisfaction

2.5 Technical assistance

Importance

Satisfaction

3 Report - Managing Requests, Suggestions, Complaints

3.1 Ease of contact

Importance

Satisfaction

3.2 Response speed

Importance

Satisfaction

3.3 Solution

Importance

Satisfaction

Behavior

3.4 Courtesy

Importance

Satisfaction

3.5 Professionalism

Importance

Satisfaction

4 Comments and Suggestions

4.1 Compared to what already provided

4.2 Depending on how it would be done

5 Overall Satisfaction of Rotomail Italia S.p.A.

6 Do you intend to contact Rotomail Italia S.p.A in the future?

SINONON LO SO

7 Would you recommend Rotomail Italia S.p.A. to other customers?

SINONON LO SO

Personal data

Company name

Function

Name

Surname

Email

English